Cingletree Learning's Commitment to Your Privacy
Effective Date: July 13, 2019
Last Updated: June 28, 2021
We strive to minimize the amount of data we collect and any personal identifiable information we do collect is done so only with your permission. The following outlines the type of personal information we may collect.
We collect the following types of information:
Information about Subscribers: We ask for certain information when a Subscriber signs up to use our Service online, requests to use our Application through Clever, or if the Subscriber corresponds with us online, including a name, school name, school district, e-mail address and/or account name, phone number and message content. We may also retain information provided by a Subscriber if the Subscriber sends us a message or responds to e-mails or surveys. Once a Subscriber begins using our Application, we collect content and information provided by the Subscriber through the Subscriber's use of the Application and we will keep records of activities related to the Service. We use this information to operate, maintain, and provide the features and functionality of the Service.
Student Data: Through the course of providing its Service to a Subscriber, Cingletree may have access to personally identifiable information about Students ("Student Data") that is provided by the Subscriber, by Clever, by the parent or guardian, or by the Student. By selecting to use our Application, a Subscriber may authorize Cingletree to receive Student Data. Cingletree has access to Student Data only as requested by the Subscriber and only for the purposes of performing Services on the Subscriber's behalf. The type of Student Data we collect will depend on how the Subscriber uses our Application. In most instances, Cingletree does not receive Student Data from the Subscriber and never interacts with the Student directly. Where Subscribers allow students to log into our application online, or through Clever, the Subscriber confirms that it has obtained appropriate parental consents, as needed, before the student is permitted to access the Service.
See "How We Share Your Information" below for more information on the limited ways in which we share Subscriber and Student Data. See "Children's Privacy" below for more information on how we collect and use the personal information of children under 13.
Information collected through technology: Cingletree will not automatically collect usage information when you visit our websites, use our Services, read our emails, or otherwise engage with us. We will not collect information from tracking technologies—including cookies, web beacons, file information and similar technologies. We do not allow third party advertising on our website or any component of our Services.
If we need information concerning the ways in which Subscribers use our Services, we will collect that information directly from Subscribers and only with their consent.
Student privacy is very important to us. Student Data is used only for educational purposes at the direction of the Subscriber.
Cingletree only shares personal information in a few limited circumstances, described below. We do not rent or sell information for marketing purposes, and we do not share or sell personal information, including Student Data, to third parties for any purpose.
Who we may share information with:
We share information within the Service as needed to perform the Service and/or at the direction of the Subscriber. For example, information including Student Data, may be shared between and among authorized Subscriber users such as teachers and administrators. This sharing will depend on the settings and functionality selected by the Subscriber.
In the event of a change of control: If we sell, divest or transfer our business, we will not transfer personal information of our customers unless the new owner intends to maintain and provide the Service as a going concern, and provided that the new owner has agreed to data privacy standards no less stringent than our own. In such case we will provide you with notice and an opportunity to opt-out of the transfer of personally identifiable Student Data.
We store our data in the United States and we take strong measures to keep data safe and secure.
Storage and processing: Any information collected through the Service is stored and processed in the United States. If you use our Service outside of the United States, you consent to have your data transferred to the United States.
If you are using the Clever version of our Application, our servers do not request, transmit, or store any Student Data. A minimum of information is required, and all student related data is de-identified.
Keeping information safe: Cingletree maintains strict administrative, technical and physical procedures to protect information stored on our servers, which are located in the United States. Access to information is limited through the use of username/password credentials and two factor authentication, and only to those employees who require it to perform their job functions. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard all information transmitted to and from our servers. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to buildings and files.
Questions about data? Here are your options.
Account information: We obtain school and district information through our integration partner, Clever. Cingletree will accept and synchronize the information from Clever on a periodic or as-needed basis. If you are an individual using our service outside of Clever, you may sign in and update your information directly from within the Application.
Access to Student Data: Student Data is provided by and controlled by the school or district. If you have any questions about reviewing, modifying, or deleting personal information of a Student, please contact your school directly.
How long we keep User Content: Following termination or expiration of a Subscriber account, Cingletree may retain account information and content for a commercially reasonable time, but all Student Data associated with the Subscriber will be deleted promptly. If you have any questions about data retention or deletion, please contact us at email@example.com.
We do not collect any information from Students without consent.
Cingletree does not knowingly collect any information from children under the age of 13 unless and until the Subscriber has obtained appropriate parental consent for the Student to use the Service. Because Cingletree may collect and use Student Data at the direction of and under the control of a Subscriber, Cingletree relies on each Subscriber to provide appropriate notice to parents of the Subscriber's use of our Services, and for the Subscriber to provide consent, if necessary, and authorization for Cingletree to collect Student Data, as permitted by the Children's Online Privacy Protection Act (COPPA). Please contact us at firstname.lastname@example.org if you believe we have inadvertently collected personal information of a child under 13 without proper consent so that we may delete such data as soon as possible.
We are not responsible for the practices employed by websites, applications or services linked to or from our Service. We recommend that the Subscriber review the privacy policies of other applications or services before authorizing access to data through the service.
If a Student contacts Cingletree with a question about our Service, we will collect personal information from that Student only as necessary to respond to the Student's request and direct the Student to contact the Student's teacher. We will then delete the personal data of the Student after providing our response.
Effective Date: July 13, 2019